MBTA commuter rail operator Keolis Commuter Services continues to rack up fines for delayed trains and other performance issues, with penalties totaling $1.62 million for November and December.
The MBTA, which awarded the French transportation giant an eight-year, $2.7 billion contract last January with a July start date, said 84.37 percent of commuter rail trains arrived on time in November, with a rate of 89.82 percent in December, resulting in maximum contractual penalties of $434,425 each month.
Keolis penalties for other infractions, including station maintenance, train capacity, cleaning and staffing, were the maximum allowable $434,425 in November and $325,750 in December.
The new fines are in addition to the more than $800,000 in penalties Keolis racked up in its first five months of operations.
"While certain indicators are trending in the right direction, the penalties make it clear that there is much room for improvement," MBTA spokesman Joe Pesaturo said. "The MBTA will continue to work with its commuter rail partner to improve service delivery and enhance our customers' overall experience."
In a statement, Keolis said it is focused on improving the reliability of the service.
"We are seeing increases in on-time reliability system-wide and will continue to work on all levels to strengthen that performance," Keolis spokesman Mac Daniel said.
It's not acceptable that Keolis' performance has been so poor, according to Greg Sullivan, former state inspector general and now the research director for the Pioneer Institute.
"They've got the management skills and ability to have our system run on time," he said. "I'm confident that they will improve their performance after paying this kind of money."
But Sullivan gave kudos to the MBTA for including a zero-tolerance policy in Keolis' contract.
"Under the prior contract, more than half of the late trains were forgiven and not reported as late even though the commuters were late for work," he said. "Under the new contract, the MBTA is holding the commuter rail operator's feet to the fire, and it should. It's the only way to get the attention of the company."
Keolis won the contract over Massachusetts Bay Commuter Railroad Co., which had run the commuter rail since 2003.
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