Keolis, the French company hired last year to run commuter rail lines, struggled mightily to rebound from the blizzard, canceling 28 trains during yesterday's morning rush hour, sparking a warning from the Baker administration to deliver on their "no-excuses" contract.
The company reported an on-time early-day performance of 36 percent, greatly below its average of 89 percent. The delays left some passengers waiting for more than an hour.
Yesterday's failures to get the commuter rail lines running efficiently after a storm that dropped up to three feet of powdery, dry snow in some areas prompted Gov. Charlie Baker's newly appointed Transportation Secretary Stephanie Pollack to single out the company.
"We understand the challenges that our operator Keolis faces in operating the system. They signed on to a no-excuses contract and we're going to be looking for a better performance this afternoon and on an ongoing basis over that contract," Pollack said.
Baker was quick to back her up, adding, "I think Secretary Pollack's comments speak for the administration on that one."
Keolis spokesman Mac Daniel said mechanical problems with aging locomotives — from stalled engines to malfunctioning air compressors — were to blame and that snow-covered rails or weather-related track switch issues were not factors in the scuttled trains.
Daniel said 22 of the usual 196 inbound trains heading to North Station during yesterday's morning rush hour had to be canceled, including two disabled trains on the Fitchburg line, which resulted in passengers having to get off one train and reboard another. South Station bound trains fared better, with six of 302 trains getting scratched.
Passengers on the Newburyport-Rockport line endured the longest delay of 74 minutes while waiting for a replacement train sent from Boston to reach the Clipper City after the original train broke down.
Keolis has been hampered by failures with 40 of the new locomotives the MBTA shelled out $222 million for being taken off line for major repairs to fix faulty traction motor bearings.
As of 7 last night, Keolis reported it was on time for only 40 percent of the day's runs.
The MBTA has already slapped Keolis with an $804,000 fine in November in part because of a poor on-time record that dropped to 85 percent in October, as well as unclean trains, and other problems.
Laurel J. Sweet contributed to this report.
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