State officials overseeing the Health Connector website knew as early as February 2013 — some nine months before launch — that parts of the $69 million Obamacare gateway would probably be delayed, public records obtained by the Herald last night revealed.
"It opens another whole can of worms of questions about how early did these issues start," Joshua Archambault of the Pioneer Institute said about the Commonwealth Health Insurance Connector Authority Board. "At what point did they know it was not going to work on Oct. 1 and still decided to go live?"
University of Massachusetts Worcester spokesman Mark Shelton said the memos reveal just how closely the state has been monitoring the performance of CGI, the website's developer.
"The university, the Connector and the commonwealth have been actively managing this process since work began on this immensely complex project in 2010," he said. CGI declined to comment last night.
The latest documents reviewed by the Herald indicate that as early as February last year, state officials and CGI discussed "deferring some scope" of the website after the Oct. 1 launch, according to a memo from Dr. Jay Himmelstein of UMass Medical School to Peter Ihrig of CGI.
By late April, "CGI expressed concerns that it could not meet the February Plan timelines for code development, testing completion and go-live for October 1, 2013," according to the memo. On June 21, CGI was "at least two weeks behind and up to seven weeks behind its projected code development pace," the memo said.
The July 1 memo concludes "there is a substantial and likely risk that CGI may be unable to deploy into production the scope of HIX/IES functionality on October 1, 2013."
Since launching on Oct. 1, the disastrous site has frustrated customers trying to enroll. Several key deadlines have been pushed back or bypassed with stopgap fixes. State officials, who have stopped paying CGI, have been forced to create manual workarounds to enroll Bay Staters by March 31.
But a later memo from Himmelstein dated Oct. 25 — three-and-a-half-weeks after the embarrassing launch — revealed exactly how consequential state officials feared the website failures could be. Himmelstein complained to CGI's Ihrig that the state had "already incurred substantial costs to develop and implement operational workarounds" for the site. He also warned CGI's failures could prevent Bay Staters from accessing Obamacare, "suffer harm" to the state's reputation and "incur additional costs."
Gov. Deval Patrick insisted on Nov. 14 the state site "gets better every day" and called the bugs and glitches "nothing unexpected." He also said the site's slow speed was "because there's been just a lot of demand for it."
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